“At Universal Care Agency we promise to consistently deliver high-quality and personalised care, using only the most trusted and experienced care workers in the industry. We have strict recruitment and training procedures and, along with continuous support, routinely supervise each of our care workers to ensure your needs are always being met.” – Victor Agamasu, Office Manager
about universal care agency
Whether you need clinical attention, respite or assistance with domestic duties our experienced team are here to help. We believe freedom of choice when developing your care can lead to greater independence and would love to talk with you about reaching your personal goals.

FAQs

Will I always have the same care worker?
What do you consider when recruiting carers?
Are all your carers police checked?
What if I need to change or cancel my calls?
Do you still operate over Christmas / Bank Holidays?
Can my carers take me out on trips when they visit?
How do I pay for my care?
Who do you supply care to?

Resource Guide

The Care Quality Commission (CQC) makes sure every care provider and establishment offers high quality, safe, effective and compassionate care. View our latest CQC report here.
Universal Care Agency has become members of the United Kingdom Homecare Association Ltd (UKHCA) – the professional association of home care providers. Visit their website here.
There is a lot of helpful information on the Hampshire County Council website, under ‘Health’ or ‘Adult Services’. If you are not sure where to begin, we recommend their care at home section where you can view our approval here.
There is a lot of helpful information on the Portsmouth City Council website. If you are not sure where to begin, we recommend their ‘Adult Social Care’ area which you can access here.
The Department of Health (DH) lead, shape and fund health and care in England, making sure people have the support, care and treatment they need – with the compassion, respect and dignity they deserve. View their website here.
A Service User Guide is a document that contains all the required information relating to the service at hand. If you would like to see ours you can view it here.
Please contact us if you are interested in working for Universal Care Agency as we are always looking to recruit. Please be aware our care worker application pack requires a complete a criminal records check (DBS), work permits and evidence of all relevant qualifications and previous experience.