Universal Care Agency
Compassionate Care, Tailored to Your Needs
We provide CQC-regulated personal care services and a wide range of supportive solutions to meet your individual needs.
About Universal Care Agency
Who we are
Universal Care Agency Ltd is a family-run care provider based in Portsmouth, proudly serving communities across Hampshire and the South Coast since 2009. We are CQC-registered and currently rated ‘Good’, a testament to our consistent, high-quality care.
Founded by Hawa Agamasu (Director) with over 20 years of experience in health and education, our agency began by supplying highly trained carers to nursing and residential care homes. We expanded into domiciliary care after becoming CQC-registered on 27 October 2011.
Today, we operate as both a domiciliary care provider and a staffing agency, delivering exceptional care across a range of settings—from private homes to care homes and supported living.
Universal Care Agency
What we do
At Universal Care Agency, we transform the way care is delivered by tailoring support to meet your individual needs. Our dedicated staff serve as your advocates, empowering you to achieve your personal goals and aspirations.
Here’s what you can expect from us:
- 24/7 availability
- A consistent, reliable team
- Trusted and experienced carers
- Care that exceeds CQC standards
- High-quality, personalised support
If you’re looking for a home care agency that prioritises you, we’d love to answer any questions you may have.
Meet The Team
The Heart Behind the Care
Hawa Agamasu
Director
With nearly 30 years of experience in healthcare and teaching, Hawa is the heart of Universal Care Agency. Her leadership has shaped a service rooted in compassion, excellence, and continuous development. Hawa is passionate about nurturing care professionals to provide safe, respectful, and dignified care to those who need it most.
Victor Agamasu
Registered Manager & Nominated Individual
Victor has spent over 15 years on the frontlines of care, supporting both vulnerable adults and the dedicated carers who work with them. Appointed Registered Manager during the height of the pandemic in 2020, Victor led with courage and compassion. Today, he continues to champion quality care across Hampshire, providing guidance, structure, and heartfelt leadership to our domiciliary care teams.